Warranty and Support
LBT Power provides after-sales support for load bank systems according to the confirmed quotation, contract and project requirements.
1. Warranty scope
Warranty terms are defined in the applicable quotation or contract. Coverage typically applies to manufacturing defects under normal installation, operation and maintenance conditions.
2. Exclusions
Warranty may not cover damage caused by incorrect installation, unauthorized modification, misuse, overload, unsuitable environment, improper storage, force majeure or operation outside agreed specifications.
3. Support channels
- Email support for troubleshooting and documentation requests.
- Remote technical guidance where applicable.
- Spare parts identification and replacement support.
- Project-specific commissioning or training support if agreed.
4. Required information for support
To speed up support, please provide model, serial number, project name, fault description, photos/videos, wiring status, operating conditions and alarm records where available.
5. Spare parts
Recommended spare parts can be quoted with the original system or supplied separately based on model and availability.
6. Factory acceptance and documentation
For custom projects, FAT records, test reports, photos, wiring diagrams and manuals may be provided according to the agreed project scope.
7. Contact
For support, email info@loadbanktest.com.
